Cargo Services Officer (Customer Services)
Details of Job
Vacancy No |
VAC0132132 |
Company / Employer Name |
Cathay Pacific Services Limited |
No. of Vacancies |
10 |
Job Title |
Cargo Services Officer (Customer Services) |
Industry |
Transport |
On-the-job Training Period |
6 Months |
Working Location |
Chek Lap Kok |
Mode of Employment |
Full-time |
Working Hours |
24 hours on shift, 9 working hours per day, 5 working days per week, Shift work, Rotating days off |
Salary and Benefits |
$11,500 per month; Shift and Overnight Allowance |
Requirements |
S.6;Fluent Cantonese; Fair Putonghua; Fluent English; Able to read and write Chinese; Able to read and write English |
Other Requirements |
HKCEE / HKDSE level or equivalent ; Willingness to work shift duty and overnight |
Duties |
Deliver a customer centric cargo terminal experience to our customers. Handle customer enquiries and follow up cargo tracing, claims and post flight handling. Execute cargo load plan or booking instructions to ensure shipment flown as booked. Liaise with different parties, namely government, ramp handling operators, airlines and etc. Responsible in collecting of cargo documentation in relation to import, export, transhipment smooth handling. Plan maximun utilization of cargo capacity / weight for Unit Load Device (ULD) and aircraft loading, Maintain and control inventory of aircraft / cargo loading equipment. |
Details of Training Plan
Skills to be Acquired |
Operational knowledge related to aviation and cargo industry, communication skills |
On-the-Job Training |
Job attachment; |
Off-the-Job Vocational Training Course |
Customer services and sales skills training |
Attention:
- Some of the training vacancy information may have been translated into Chinese/ English by the Programme Office to facilitate trainees' understanding of the job requirements and should be taken as reference only. If in doubt, please contact Youth Employment Services Hotline 2112 9932 (select 2-1-2) for assistance.
- Full-time post : working no less than 30 hours per week
Part-time post : working 17 hours to less than 30 hours per week
How to Apply for On-the-Job Training Vacancy？
- Trainees may first login their account and then apply for the vacancy by pressing the "Apply Online" button. (To apply for this vacancy, please write down the vacancy no. and search again after logged in.) Trainees may also call the Youth Employment Services Hotline 21129932 (select 2-1-2) during service hours for registration.
- For non-trainees, you will be required to provide your Applicant No. or HKID Card No. and Vacancy No. during telephone registration.
- Upon initial verification of your eligibility for the on-the-job training vacancy, the Programme Office will contact employers to arrange interviews or submission of resumes. The Programme Office will notify you of the registration progress within 4 working days upon receipt of your registration (Please note that this notification is only about the registration progress but not the result of interview or whether you are employed or not).
- Please press here for more information on the registration method and referral arrangements (interview or submission of resume) of on-the-job training vacancies.